FAQs

Vandamor FAQs

1. What is Vandamor?
Vandamor is an online store that offers a variety of Pets products. Our goal is to provide quality products and excellent customer service.

2. How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping information and payment details.

3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and any other payment methods listed at checkout.

4. Do you offer free shipping?
Yes, we offer free shipping on all orders within the USA. Please refer to our Shipping Policy for more details on shipping times and procedures.

5. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number that allows you to monitor your package's progress.

6. What is your return policy?
You can return unused and unopened items within 30 days of the delivery date for a full refund. Please check our Return and Refund Policy for detailed instructions on how to initiate a return.

7. How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

8. What should I do if I received a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will send you a replacement at no additional cost.

9. Can I change or cancel my order?
Orders can be changed or canceled within a short time after placement. Please contact our customer service at +1 251-297-0014 or email support@vandamor.com as soon as possible for assistance.

10. How do I contact customer service?
You can reach our customer service team at:

• Phone: +1 251-297-0014
• Email: support@vandamor.com
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.