FAQs

General Information

Who are we?
Vandamor is a UK-based brand dedicated to providing high-quality, stylish products that enhance your everyday life. Our commitment to innovation and customer satisfaction sets us apart in the marketplace.

Where are your products made?
Our products are designed in the United Kingdom and manufactured in certified partner factories abroad. We prioritize quality and ethical production practices to ensure our products meet the highest standards.

Can I see the products in a physical shop?
Currently, Vandamor products are only available online. However, we offer a 30-day satisfaction guarantee, allowing you to shop with confidence. If you're not completely satisfied with your purchase, you can return it for a full refund.

Where can I find product details?
Detailed information about each of our products, including specifications, materials, and dimensions, can be found on the respective product pages on our website.

What is your return policy?
We accept returns for both defective and non-defective products within 30 days of purchase. For more details, please refer to our Return & Refund Policy.

Do you offer assistance with my order?
Yes! If you have any questions or need help regarding your order, feel free to contact our customer support team at support@vandamor.com or call us at +1 251-297-0014.

How can I track my order?
Once your order has been shipped, you will receive an email confirmation with tracking information. You can use this tracking number to follow your package until it arrives.

Orders and Delivery

How do I place an order?
To place an order, simply browse our website, select the products you wish to purchase, and click the "Add to Cart" button. Once you're ready to check out, click on the cart icon, review your items, and follow the prompts to complete your purchase.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@vandamor.com. We will do our best to accommodate your request, but please note that changes or cancellations cannot be guaranteed once the order is processed.

What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

How will I know if my order was successful?
After successfully placing your order, you will receive an email confirmation containing your order details and a summary of your purchase. If you do not receive this confirmation, please check your spam folder or contact us for assistance.

What shipping options are available?
We offer free standard shipping on all orders within the United States. For more detailed information about shipping times, please refer to our Shipping Policy.

How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Once dispatched, delivery within the United States generally takes 2-5 business days. Please note that shipping times may vary based on your location and external factors.

Can I track my order?
Yes! Once your order is shipped, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the status of your package throughout the shipping process.

What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately at support@vandamor.com or call us at +1 251-297-0014. We will guide you through the return or exchange process to ensure your satisfaction.

What if I miss the delivery?
If you are not available to receive your package at the time of delivery, the carrier may leave a notice or attempt to redeliver on another day. Please check the carrier's policy for missed deliveries for more information.

Returns and Warranty

What is your return policy?
At Vandamor, we accept returns for both defective and non-defective products within 30 days of the purchase date. If you're not completely satisfied with your order, you can return it for a full refund.

How do I initiate a return?
To initiate a return, please contact our customer support team at support@vandamor.com, and provide your order number and the reason for the return. We will send you detailed instructions on how to proceed.

Are there any items that cannot be returned?
Generally, we accept returns for new products. Please ensure that the items are in their original, unused condition. For specific exclusions, please refer to our Return & Refund Policy or contact us directly for clarification.

Will I have to pay for return shipping?
Return shipping is free, as each package includes a prepaid return label for your convenience.

How long does it take to process a return?
Once we receive your returned item, it will typically take 3-5 business days to process your return and issue your refund. You will receive a confirmation email once your refund has been processed.

What if my item is damaged or defective?
If your item is damaged or defective upon arrival, please contact us immediately at support@vandamor.com or call us at +1 251-297-0014. We will assist you with the return process and provide a replacement or refund, as appropriate.

Do you offer exchanges?
Yes, we accept exchanges for items that are either defective or if you wish to change your order for another product. Please contact our customer support team to initiate an exchange.

Is there a warranty on your products?
Yes, we stand behind the quality of our products. Vandamor offers a limited warranty against manufacturing defects for a period of [insert warranty duration, e.g., one year] from the date of purchase. This warranty covers repairs or replacements as necessary.

How do I claim a warranty?
To claim a warranty, please reach out to our customer support team at support@vandamor.com with your order details and a description of the issue. We will provide guidance on the next steps.

Customer Support

How can I contact customer support?
You can reach our customer support team via email at support@vandamor.com or by calling us at +1 251-297-0014. We are here to assist you with any questions or concerns.

What are your customer support hours?
Our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM (CST). We aim to respond to all inquiries as quickly as possible during these hours.

What should I do if I have a question about my order?
If you have any questions regarding your order, including order status, shipping information, or changes, please contact us at support@vandamor.com with your order number, and we will assist you promptly.

How long does it take to receive a response from customer support?
We strive to respond to all inquiries within 24-48 hours. If you contact us during peak times or weekends, please allow a little extra time for a response.

Can I return items directly to customer support?
No, returns must be processed according to our return policy. Please contact customer support first to obtain instructions and a return label for the return process.

Do you have a live chat option?
Currently, we do not offer a live chat feature. However, you can reach us via email or phone, and we will respond as quickly as possible.

What should I do if I experience issues with your website?
If you encounter any issues while using our website—such as difficulty placing an order or accessing product information—please email us at support@vandamor.com with details about the problem, and we will assist you in resolving it.

Can I provide feedback or suggestions?
Absolutely! We welcome your feedback and suggestions. Please reach out to us via email at support@vandamor.com, and let us know how we can improve our products and services.