right of withdrawal
Returns are possible within 30 days:
- Products must be in their original condition and have the original labels and tags.
- The packaging must not be damaged and must be in its original condition.
- The items to be returned must not show any signs of use.
Please note. If the returned items do not meet these conditions, unfortunately we will not be able to process your return. We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.
Always make sure your package has a track & trace code. Lost returns will not be refunded if there is no proof of shipment with a track & trace code. Returns by post without a track & trace code are at your own risk. As a customer, you are responsible for the cost of returning the goods.
As soon as we receive your return, we will notify you by email that we have received your return. We will refund the purchase amount to your account within a few days of processing your return.
cancellation of orders
You can only cancel your order within 5 minutes of placing the order. After 5 minutes, our orders are stopped in the processing process and after that, cancellation is unfortunately no longer possible.
To cancel your order, please contact us at support@vandamor.de after placing your order.
Returns are always at the sender's risk and return costs will not be refunded.
Wrong item or wrong size?
If you receive the wrong item or the wrong size, we will send you the correct item for free!
repayment
We refund our returns on average within 3-5 working days once we receive them.
(Please contact our customer service before sending a return)
